Shipping Policy

Orders placed through Occupational Humour are fulfilled and dispatched by Omega Drinks Ltd.

Processing times

We aim to process standard orders within 2 to 5 working days. Personalised or made-to-order items may take longer. Processing times are separate from the delivery estimate shown at checkout. Orders placed at weekends or on bank holidays are processed on the next working day.

Delivery charges and times

Available delivery services, estimated times and charges are displayed at checkout before payment. Delivery estimates are not guaranteed and may be affected by courier delays, weather, peak periods or circumstances outside our control.

Delivery area

We currently deliver to the destinations offered at checkout. Some products may be restricted from certain locations. If an order cannot be delivered to the chosen address, Omega Drinks Ltd will contact you and provide a refund where appropriate.

Tracking and delivery

Where tracking is available, details will be sent after dispatch. Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned because the address was incorrect or delivery was refused, additional postage may be charged before it is sent again.

Missing or damaged parcels

Check the parcel when it arrives. If an order is damaged, incomplete or has not arrived within a reasonable period after the estimated delivery date, contact info@omegadrinks.com with your order number and photographs where relevant.

Changes and cancellations

Contact us promptly if you need to change or cancel an order. Changes cannot be guaranteed after processing or production has started, particularly for personalised items.