Returns

You have 30 days after receiving your order to request a return. Items must be in the same condition as received, unworn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase.

To start a return, contact Omega Drinks Ltd at info@omegadrinks.com. If the return is accepted, Omega Drinks Ltd will provide instructions explaining how and where to send the item. Returns sent without prior approval will not be accepted.

Damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged or incorrect so the issue can be assessed and resolved.

Exceptions

Personalised, custom-made and perishable products cannot normally be returned unless faulty. Hazardous materials, flammable liquids, gases, sale items and gift cards are also non-returnable unless required by law. Contact us if you are unsure about a particular item.

Exchanges

The quickest way to obtain a replacement is to return the original item and, once the return is accepted, place a separate order.

Refunds

You will be notified after the return has been received and inspected. If approved, the refund will be made to the original payment method. Banks and card providers may take additional time to process the refund.

Your statutory rights are not affected.